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Core Business Services

Help Desk Technician

Service – Medford, Oregon
Department Service
Employment Type Full-time
Minimum Experience Entry-level
Compensation $15.00 to $22.00/hour

JOB SUMMARY

The Help Desk Technician is primarily responsible to provide helpdesk support for client end users, which may include onsite or remote diagnosis and repair, performing planned system maintenance on client networks, and troubleshooting support requests and systems analysis; including consulting with users, to determine hardware, software or system functional specifications. Hardware may include workstations, printers, servers, firewall, switches and phones. Support request may entail tier I/II issues related to active directory management, line of business applications, routing / switching, server and network hardware or their associated services and role

ESSENTIAL FUNCTIONS OF THE JOB

Perform proper intake, triage, troubleshooting, escalation and resolution for all helpdesk tickets, including those associated with line of business applications, active directory management system operating systems/roles or hardware configurations (workstations, printers, servers, firewall, switches and phones)

Provide exceptional customer service while communicating ticket updates to client frequently, and professionally representing CORE at all times

Continuously develop technical and professional skills by learning from experiences, studying, and completing training courses

SKILLS AND ABILITIES

Ability and desire to provide exceptional customer service

Ability to act with a sense of urgency while paying attention to detail

Ability to multi-task effectively and thrive in a fast-paced environment

Ability to communicate in a positive, effective, and efficient manner

Ability to work independently and as part of a team

Ability to prepare, organize and present information to groups of people

Ability to match CORE solutions to prospective client needs

Ability to work afterhours and on-call shifts

Technical skillset in hardware setup and troubleshooting

Technical skillset in Windows operating systems: Windows (XP,7,8,10) Window Server (SBS,2008 R2,2012, etc.)

Proficient with typing, use of Microsoft Office Applications, and the Internet

EXPERIENCE REQUIREMENTS

Minimum of one (1) year of experience in an IT bench, support or consulting role

Minimum of one (1) year of experience with Microsoft Exchange & Microsoft Active Directory

Minimum of one (1) year of experience with LAN and WAN configuration, setup, and troubleshooting 

Minimum of one (1) year of experience providing excellent exceptional service directly to end users

EDUCATION / CERTIFICATION REQUIREMENTS

A BA/BS in related field is preferred

One or more of the following industry certifications Net+, MCSA/E, MOS, CCNA, are preferred

Possesses valid driver’s license and proof of insurance, acceptable driving record, and reliable transportation

PHYSICAL REQUIREMENTS ESSENTIAL TO PERFORM THE DUTIES OF THE JOB

Frequently communicates with co-workers, customers, and vendors in person, on the telephone, and on the computer to provide assistance

Frequently operates a motor vehicle while traveling to client site

Frequently exposed to outside elements when traveling to client site

Frequently sits and/or stands for long periods of time

Frequently uses the computer with fingers and hands for documentation, research, and troubleshooting

Frequently works in a well-lit, tempered room

Frequently views the computer to perform duties

Frequently bends, stoops, kneels, or climbs when installing or moving computers, monitors, servers, etc.

Occasionally lifts objects such as office supplies, computers, monitors, and servers with weight up to 50 pounds

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  • Location
    Medford, Oregon
  • Department
    Service
  • Employment Type
    Full-time
  • Minimum Experience
    Entry-level
  • Compensation
    $15.00 to $22.00/hour
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